Help and support
Find an answer, or reach a person.
Common questions
- Deposits, licences, damage protection, and cancellations — the FAQ covers most of it.
- How booking works — search, reserve, collect, return.
- Damage protection and claims.
- Riding safely in Thailand.
Problem with a live booking
- The shop has not responded. Message them from your booking. If there is still no answer close to your pickup time, contact us and we will refund the deposit.
- The bike is not as described. Photograph it, do not ride away, and message the shop. Tell us if you cannot agree.
- You had an accident or the bike was stolen. See staying safe for what to do first, then file a damage report from your booking.
- You need to change dates. Message the shop — many will extend or move a booking.
Emergencies in Thailand
Police 191 · Ambulance 1669 · Tourist Police 1155. Deal with the emergency first; the booking can wait.
Contact us
Our support channel is being set up. In the meantime, message the shop directly from your booking — they can resolve most issues.